Returns & Exchanges

At Bloom Canada, we strive for 100% satisfaction with our gourmet food products; however, due to the perishable nature of our items, returns are handled with specific food safety protocols in mind. If your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of receiving your delivery, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product, the packaging, and the shipping label to help us verify the damage or error for our quality control team.

• 3.
  Review Process

  Our team will review your claim within 2 business days to determine eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a new trackable shipment will be dispatched to your address at no extra cost.